Shipping policy

Shipping & Delivery Policy

Last updated: [DATE]

At Steel Horizon, we aim to make your order experience as simple and transparent as possible. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are processed after payment has been successfully received and the order has been confirmed.

Please allow approximately [1–3] business days for order processing before your order is dispatched.

Orders are not normally processed or dispatched on weekends or South African public holidays.

2. Delivery Time

For deliveries within South Africa, our estimated delivery time is approximately 8–11 business days after dispatch.

Delivery estimates are provided as a guide and are not guaranteed delivery dates. Actual delivery times may vary due to factors such as courier delays, customs procedures, public holidays, weather, high order volumes or other circumstances outside our reasonable control.

The estimated delivery period shown at checkout is the most relevant estimate for your order.

3. Order Tracking

Once your order has been dispatched, tracking information will be provided to the email address or contact details supplied during checkout, where tracking is available.

Tracking information may take some time to become active after the parcel has been handed to the shipping provider.

If you have received a tracking number but the tracking information has not updated, please allow a reasonable period for the carrier’s system to update before contacting us.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Steel Horizon cannot be responsible for delays or additional costs caused by an incorrect, incomplete or outdated delivery address supplied by the customer.

If you notice that your address is incorrect after placing your order, please contact us as soon as possible at [SUPPORT EMAIL]. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

5. Shipping and Fulfilment

Steel Horizon operates as an online retailer and may use third-party fulfilment and shipping partners to process and deliver orders.

Depending on the product and fulfilment arrangement, an order may be dispatched from outside South Africa.

Where applicable, delivery arrangements, estimated delivery times and any relevant information concerning the shipment will be communicated to the customer.

6. Customs, Duties and Additional Charges

Where an order is fulfilled internationally, customs procedures, import requirements or other charges may potentially affect delivery.

Any applicable charges that are legally payable by the customer will be communicated where reasonably possible.

Customers should be aware that international fulfilment can occasionally result in delays outside Steel Horizon’s control.

7. Delayed or Missing Orders

If your order has exceeded the estimated delivery period, please contact us at [SUPPORT EMAIL] with your order number.

We will investigate the shipment with the relevant shipping or fulfilment provider and assist you as reasonably possible.

8. Damaged Deliveries

If your order arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs or video of the packaging and product.

This information may be required to help us investigate the issue with the relevant shipping or fulfilment provider.

Your statutory consumer rights are not limited by this procedure.

9. Contact

For questions about shipping or delivery, please contact:

Steel Horizon
Email: [SUPPORT EMAIL]
Website: [WEBSITE URL]

We aim to respond to customer enquiries within [1–2 business days].