Returns & Refunds
At Steel Horizon, we want you to be happy with your purchase. If you experience an issue with your order or product, please contact us and we’ll do our best to help.
Returns
If you would like to request a return, please contact us with your order number and a description of the reason for the return.
Depending on the circumstances, we may request photographs or videos of the product to help us assess the issue.
Products being returned should be in reasonable condition and include the relevant accessories and items that were supplied with the order.
Refunds
Refunds may be available for eligible orders depending on the circumstances of the return.
If your refund request is approved, we will provide you with information about the next steps.
Once a refund has been approved and processed, the time it takes for the funds to appear in your account may depend on your payment provider or bank.
Damaged Products or Packaging
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Clear photographs of the packaging
- Clear photographs or videos of the product and any visible damage
- A brief description of the issue
We will review the information provided and work with you to determine the appropriate solution.
Product Issues
If your product is not functioning as expected, please contact us before attempting to repair, modify or disassemble the product.
Our team may ask you to provide photographs or videos showing the issue so that we can properly assess the situation.
Depending on the circumstances, we may provide troubleshooting assistance, arrange a replacement or determine whether the order qualifies for a refund.
⏳ Refund Processing
Once a refund has been approved, it will be processed using the applicable payment method.
Please note that your bank or payment provider may require additional processing time before the refunded funds appear in your account.
When a Return or Refund May Not Be Approved
A return or refund may not be approved where the product has been damaged through misuse, unauthorized modification, improper handling or use outside of its intended purpose.
Each request will be reviewed based on the circumstances of the order.
How to Request a Return or Refund
To request a return or refund, please contact us with:
Order number:
Name used for the order:
Reason for the request:
Photos or videos of the issue, if applicable:
Providing this information helps us review your request as quickly as possible.
We’re Here to Help
If something isn’t right with your order, please reach out to us before assuming that there is nothing we can do.
We’ll review your situation and work with you toward an appropriate solution.
Steel Horizon
Prepared for the unexpected. Built to keep you moving.