Privacy policy

Privacy Policy

Last updated: 11 August 2026

Steel Horizon respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and how you can exercise applicable privacy rights.

1. About Steel Horizon

Trading name: Steel Horizon
Legal/business name: Steel Horizon 
Email: steelhorizonsa@gmail.com
Business address: 7 Simonsberg St, Wellington, Western Cape, South Africa 

Steel Horizon operates an online store serving customers in South Africa.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect information including:

  • Name and surname
  • Email address
  • Telephone or mobile number
  • Billing address
  • Delivery address
  • Order details
  • Product and purchase information
  • Information provided through contact forms
  • Customer-service communications
  • Device and browser information
  • IP address
  • Website usage information
  • Cookie and similar technology information

We aim to collect information that is reasonably necessary for legitimate and identified purposes.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Process payments
  • Arrange delivery
  • Provide tracking information
  • Communicate with you about your order
  • Respond to questions and support requests
  • Process returns, refunds and complaints
  • Improve our website and services
  • Detect and prevent fraud or abuse
  • Maintain business records
  • Comply with applicable legal obligations
  • Send marketing communications where legally permitted

4. Payment Information

Payments may be processed through third-party payment providers.

Where payment is processed through a third-party provider, Steel Horizon does not normally store complete payment-card information.

The relevant payment provider may process your information according to its own privacy policy and security practices.

5. Shipping and Fulfilment Providers

To fulfil and deliver your order, we may provide relevant information to third-party shipping, courier, logistics or fulfilment providers.

This may include your name, delivery address, telephone number and order information.

Only information reasonably necessary for the relevant service should be shared.

Where a third-party provider operates outside South Africa, personal information may be transferred internationally where permitted by applicable law and subject to appropriate safeguards where required.

6. Shopify and Other Service Providers

Our online store is operated using Shopify.

We may also use third-party services for payment processing, shipping, analytics, advertising, email communication, customer support, fraud prevention and other business functions.

These providers may process personal information in accordance with their own privacy policies and applicable agreements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions
  • Remember preferences
  • Understand website usage
  • Improve the customer experience
  • Measure advertising performance
  • Help provide relevant advertising

You may be able to manage cookies through your browser or device settings.

Disabling certain cookies may affect some website functionality.

8. Marketing Communications

If you subscribe to our marketing communications, we may use your contact information to send promotional messages where permitted by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting steelhorizonsa@gmail.com

We will comply with applicable requirements relating to direct marketing and electronic communications.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

10. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving disputes, maintaining records and complying with legal obligations.

When information is no longer reasonably required, we may securely delete, destroy or anonymise it where appropriate.

11. Your Privacy Rights

Subject to applicable law, you may have rights to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Object to certain processing
  • Request deletion where legally applicable
  • Withdraw consent where processing is based on consent
  • Object to direct marketing
  • Ask questions about how your information is processed

To exercise an applicable right, contact:

steelhorizonsa@gmail.com

We may need to verify your identity before processing certain requests.

12. Complaints

If you have concerns about how your personal information is being processed, please contact Steel Horizon first at steelhorizonsa@gmail.com so that we can attempt to resolve the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa.

The Information Regulator is the statutory regulator responsible for monitoring and enforcing POPIA compliance. (Inforegulator)

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business, technology, services or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.

14. Contact

For privacy-related questions or requests:

Steel Horizon
Email: steelhorizonsa@gmail.com
Business address: 7 Simonsberg St, Wellington, Western Cape, South Africa