Shipping & Delivery
At Steel Horizon, we want your order to reach you safely and reliably. Below you’ll find everything you need to know about our delivery process, estimated delivery times and tracking.
Estimated Delivery Time
Orders are estimated to arrive within 8–11 business days after your order has been processed and dispatched.
Please keep in mind that delivery times are estimates and may vary depending on your location, courier processing times, weekends, public holidays and circumstances outside of our control.
Order Processing
Once your order has been placed, we begin processing it for shipment.
After your order has been dispatched, you will receive your tracking information so you can monitor your delivery and stay updated on its progress.
Tracking Your Order
Tracking information is provided after your order has been dispatched.
Once you receive your tracking details, you can use the provided information to follow your package throughout the delivery process.
If you have not received tracking information after your order has been dispatched, please contact us and we’ll be happy to assist.
Delivery Address
Please make sure your delivery information is correct when placing your order, including your full name, address, suburb, city and contact details.
Incorrect or incomplete delivery information may result in delays or additional delivery complications.
Damaged Packaging
We carefully prepare orders before they are shipped. However, packages can occasionally experience damage during handling or transportation.
If your package arrives with damaged packaging, please contact us as soon as possible and provide photographs of the packaging and the product.
We will review the situation and work with you to determine the appropriate solution.
Delivery Delays
Although we aim to deliver orders within the estimated 8–11 business day timeframe, occasional delays can occur due to courier operations, high-volume periods, public holidays, incorrect delivery information or circumstances beyond our control.
If your order appears to be significantly delayed, please contact us with your order details so we can assist you.
Need Help With Your Order?
If you have any questions about your delivery, tracking information or order status, please contact our support team.
When contacting us about an order, please include your order number so we can assist you as quickly as possible.
We’re here to help make your Steel Horizon experience as smooth as possible.
Steel Horizon
Prepared for the unexpected. Built to keep you moving.