Track Your Order
Where Is My Order?
We know you’re excited to receive your Steel Horizon order. Once your order has been dispatched, you’ll receive your tracking information so you can follow your package as it makes its way to you.
Our estimated delivery time is 8–11 business days, although delivery times can vary depending on your location, courier processing and other circumstances.
How Do I Track My Order?
Once your order has been dispatched, you’ll receive your Aramex tracking/waybill number.
To track your package:
1. Visit the official Aramex tracking page.
2. Enter the tracking or waybill number provided to you.
3. Select Track to view the latest available information about your shipment.
You can track your shipment directly through Aramex here:
Aramex allows customers to track shipments using their shipment number, and its tracking system provides the current status and location of the parcel. (Aramex)
When Will I Receive My Tracking Number?
Your tracking information will be provided after your order has been dispatched.
Please don’t worry if you don’t immediately receive tracking information after placing your order. Your order first needs to be processed and dispatched before tracking becomes available.
My Tracking Number Isn’t Working. What Should I Do?
If your tracking number isn’t showing information yet, it may simply be because your shipment has not been fully processed or collected by the courier.
Please allow some time for the tracking information to become available.
If you’re still unable to track your order, contact us with your order number and tracking number, and we’ll help you check the status of your shipment.
What Information Will Tracking Show?
Your tracking information may show updates about the progress and location of your shipment, including tracking events as your parcel moves through the delivery process.
My Order Is Taking Longer Than Expected
Our estimated delivery timeframe is 8–11 business days.
Occasional delays can happen due to courier processing, weekends, public holidays, incorrect delivery information or circumstances outside of our control.
If your order has gone significantly beyond the estimated delivery timeframe, please contact us and we’ll assist you with checking its status.
What If My Package Arrives Damaged?
If your package arrives with damaged packaging or the product appears damaged, please contact us as soon as possible.
Please provide your order number along with clear photographs or videos of the packaging and product so that we can assess the situation and help you with the next steps.
Need Help?
Can’t find your tracking information or have a question about your order?
Contact our support team with your order number, and we’ll be happy to assist.
Steel Horizon
Prepared for the unexpected. Built to keep you moving.